Legal
Privacy Policy
This Privacy Policy explains how RedGlow Recovery (“RedGlow Recovery,” “we,” “us,” or “our”) collects, uses, and shares information when you visit our website, purchase our products, or otherwise interact with us.
Contact: support@redglowrecovery.com
1. Information we collect
Information you provide
- Name, email address, shipping and billing address, phone number
- Order details and customer support messages
- Account information if you create an account
- Email preferences and survey or review responses
Information collected automatically
- Device and browser type, IP address, approximate location, referring URL
- Pages viewed, links clicked, and other usage data
- Cookies, pixels, and similar technologies (see below)
Payment information
Payment card details are processed by our payment providers (such as Shopify Payments and other checkout processors). We do not store full card numbers on our servers.
2. How we use information
- Process, fulfill, and refund orders
- Provide customer support and warranty service
- Send transactional emails (order confirmations, shipping updates)
- Send marketing emails if you opt in (you can unsubscribe anytime)
- Improve our website, products, and ads
- Detect fraud, secure our systems, and comply with law
3. Cookies, pixels, and advertising tools
We use cookies and similar technologies, and may use the following categories of tools:
- Meta (Facebook/Instagram) Pixel — ads measurement and retargeting
- TikTok Pixel — ads measurement and retargeting
- Google Analytics / Google Ads — site analytics and advertising
- Klaviyo — email marketing and related tracking
- Shopify — store operation, checkout, and analytics
These tools may collect identifiers and activity on our site to help us understand performance and show relevant ads. You can control cookies through your browser settings and, where available, platform ad preference tools.
4. How we share information
We share information with service providers who help us run the business, including:
- Shopify and ecommerce/hosting providers
- Payment processors
- Fulfillment and shipping partners
- Email and marketing platforms (e.g., Klaviyo)
- Advertising platforms (e.g., Meta, TikTok, Google)
- Analytics providers
We may also disclose information if required by law, to protect our rights or customers, or in connection with a business transfer. We do not sell your personal information for money. We may “share” or use personal information for cross-context behavioral advertising as described above; California residents can request to opt out (see below).
5. Retention
We keep personal information as long as needed to fulfill orders, provide support, meet legal/accounting requirements, resolve disputes, and operate the business. Retention periods vary by data type.
6. Security
We use reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is 100% secure.
7. Children’s privacy
Our products and website are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
8. Your choices
- Marketing emails: unsubscribe via the link in any marketing email or email us
- Cookies: adjust browser settings; some site features may not work if cookies are blocked
- Account/order info: email us to update or correct information
9. California privacy rights (CCPA/CPRA)
If you are a California resident, you may have the right to:
- Know what personal information we collect, use, and disclose
- Request deletion of personal information
- Correct inaccurate personal information
- Opt out of the “sale” or “sharing” of personal information for cross-context behavioral advertising
- Not be discriminated against for exercising these rights
To exercise these rights, email support@redglowrecovery.com with the subject line “California Privacy Request.” We may need to verify your identity before responding.
10. Other US state privacy rights
Residents of certain other states may have similar rights under applicable law. Contact us to submit a request.
11. International visitors
We ship only within the United States. If you access the site from outside the US, your information may be processed in the United States.
12. Changes
We may update this Privacy Policy from time to time. The “Last updated” date will change when we do. Continued use of the site after updates means you accept the revised policy.
13. Contact / controller
RedGlow Recovery
support@redglowrecovery.com