Support

Shipping & Returns

Last updated: August 27, 2026

This policy applies to purchases from RedGlow Recovery. Questions: support@redglowrecovery.com.

1. Where we ship

• We ship to the contiguous United States only (the lower 48 states).
• We do not ship to Alaska, Hawaii, US territories, PO Boxes (if our carriers cannot deliver), or international addresses.
• Orders with non-eligible shipping addresses may be cancelled and refunded.

2. Shipping cost and timing

• Free shipping on eligible US orders.
• Orders are fulfilled through our fulfillment partners. Delivery to contiguous US addresses typically arrives in 5–10 business days after you place your order.
• Business days are Monday–Friday, excluding US federal holidays.
• You will receive tracking when available.

Delivery dates are estimates, not guarantees. Carrier delays, weather, incorrect addresses, and peak-season congestion can extend delivery times.

3. Holiday / Christmas orders

When we publish an order-by date for Christmas delivery (for example, November 27), that estimate assumes a deliverable contiguous-US address, successful payment, and normal carrier performance within our typical 5–10 business day window. It is not a guaranteed delivery date. If you need the order by a hard deadline, order earlier and contact us if tracking looks delayed.

4. 60-day home trial (returns)

Every new product purchase includes a 60-day home trial (marketed as our “60-night” trial).

• Clock start: the trial begins on the delivery date shown by the carrier (or the first delivery attempt date).
• Deadline: you must contact us to start a return within 60 calendar days of that delivery date.
• After day 60: returns for change-of-mind or “not for me” reasons are not accepted. Defect claims after the trial are handled under our Warranty Policy only.

What we refund

• Full product purchase price for approved trial returns
• No restocking fee
• We provide a prepaid return label and cover return shipping for approved trial returns within the contiguous US

Return condition

• Used products are accepted during the trial (this is a try-at-home offer).
• Return the device and all included accessories (charger/cable, manuals, etc.).
• Do not return products that are damaged due to misuse, unauthorized modification, or water damage outside normal use — those may be denied or partially refunded.

How to return

1. Email support@redglowrecovery.com with your order number and the item(s) you want to return.
2. We will reply with return instructions and a prepaid label when eligible.
3. Ship the package using the label we provide.
4. After we receive and process the return, we refund the original payment method. Processing typically takes several business days after receipt; your bank may take additional time to post the credit.

5. Kits and partial returns

Partial returns are allowed. If you bought a kit, you may return individual devices from that kit within the trial window. Refunds for partial kit returns are based on the allocated value of the returned item(s) within the kit price (kit discounts are accounted for so the refund is fair and proportional).

6. Gifts

The 60-day trial applies to gift purchases. The return request should include the original order number or proof of purchase. Refunds are issued to the original payment method unless we agree otherwise in writing.

7. Damaged, defective, or wrong item on arrival

Contact us within 7 days of delivery with your order number and photos. We will arrange a replacement or refund as appropriate. Do not discard packaging until we advise you.

8. Lost packages

If tracking shows no movement for an extended period or marks delivered but you did not receive it, contact us promptly. We will work with the carrier and may replace or refund after investigation.

9. Changes to this policy

We may update this policy from time to time. The version on this page at the time of your purchase applies to that order.